Frequently Asked Questions
Everything you need to know about shopping with MAKSU
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition with all tags attached.
What payment methods do you accept?
MAKSU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all our retail products come with a 1-year limited manufacturer's warranty covering any defects in materials or workmanship.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately for assistance.